Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed with Excel Garage Pty Ltd trading as Excel Garage through www.excelgarage.com.au.

Australia-wide shipping

Excel Garage ships orders throughout Australia using the carrier and service that best suits the products being ordered, the destination and the freight requirements.

Available shipping options and charges are shown at checkout where possible.

Shipping charges

Shipping charges may be calculated using product weight, parcel dimensions, destination, carrier rates or a fixed freight rate assigned to a particular product.

Some bulky, heavy or oversized products have dedicated freight charges.

Rural, remote or difficult-to-service destinations may attract an additional carrier surcharge. If an additional freight charge applies that could not reasonably be calculated at checkout, Excel Garage will contact you before dispatch.

Bulky and special-freight items

Certain products may require special freight arrangements, including but not limited to large workshop equipment, exhaust systems, large brake or hub packages and other bulky or oversized items.

Where a standard freight rate is not available at checkout, please contact Excel Garage for a freight quote before ordering.

Processing and dispatch

In-stock orders are prepared for dispatch as soon as reasonably practical.

Dispatch times may vary during busy race periods, race events, supplier delays or where an order includes made-to-order, backordered, special-order or workshop-prepared products.

If a product is listed as being on backorder, pre-order or awaiting incoming stock, any stated availability date is an estimate only and may change due to manufacturing, supplier or freight delays.

We will provide updated availability information where reasonably available.

Delivery times

Estimated delivery times provided by a freight carrier begin after the order has been dispatched.

Carrier delivery estimates are not guaranteed by Excel Garage.

Delivery may be affected by carrier delays, weather, public holidays, remote-area servicing or other circumstances outside our reasonable control.

Tracking

Where tracking is provided by the freight carrier, tracking information will be supplied using the contact information provided with your order.

Split shipments

Orders may occasionally be dispatched in more than one shipment where products are stored separately, require different freight services or become available at different times.

Excel Garage will not intentionally charge duplicate freight without advising you.

Delivery address

Customers are responsible for checking that the delivery address supplied with the order is complete and correct.

If a shipment is returned, redirected or requires re-delivery because an incorrect or incomplete address was supplied, additional freight charges may apply.

Damaged, missing or incorrect deliveries

If an order arrives damaged, appears incomplete or contains an incorrect item, please contact Excel Garage as soon as reasonably possible.

Please provide your order details and, where relevant, photographs of the item, packaging and shipping label.

Nothing in this Shipping Policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.

International shipping

International shipping is only available where an international shipping option is offered at checkout or where freight has been arranged with Excel Garage before ordering.

Any import duties, taxes, customs charges or local fees imposed by the destination country are the responsibility of the customer unless otherwise agreed in writing.

Contact

For shipping enquiries or bulky-item freight quotes, contact:

Email: sales@excelgarage.com.au
Phone: 0477 940 020